Refund Policy

Both parties will generate and exchange billing invoices either on a weekly or bi-weekly schedule, accounting for all service charges accumulated over the prior period.

Invoices originating from Zentage Communication must be directed to:

• Organization: Zentage Communication
• Billing Contact: info@zentagecommunication.com

Invoices issued by the partner company should be routed to:

• Email Address: [Company Email Address]
• Fax Number: [Company Fax Number]

Every invoice must clearly outline the following details:

• Date of Billing,
• Total Call Volume,
• Duration of Calls,
• Applicable Rates,
• Destination-Specific Charges (Categorized by Country),
• Total Outstanding Balance.

Payment Terms: The owing party (Debtor) must settle the outstanding balance with the receiving party (Creditor) within a strict seven (7) day window following the invoice delivery (referred to as the "Due Date"). All monetary transfers must be executed via wire routing as specified in Schedule 2.

Offset Mechanism: Irrespective of other clauses in this contract, both parties consent to net their mutual continuous Usage Charges for every billing iteration. This means both sides will share their respective invoices and calculate the net difference owed. The entity with the lower invoice total (the Creditor) will have their amount subtracted from the entity with the higher invoice total (the Debtor). The Debtor is then responsible for paying this netted difference by the specified Due Date. Remaining balances cannot be deferred to future periods without written authorization. Should the Debtor fail to remit payment punctually, the Creditor possesses the right to claim funds from any Security deposit furnished under the relevant clauses.

Failure to Settle: Should the Debtor fail to fulfill their financial obligations, the Creditor holds the authority to instantly halt or fully disconnect service provisions, potentially terminating the overarching agreement altogether, alongside pursuing other lawful remedies.

Late Penalties: Any funds not deposited by the Due Date will attract a recurring late surcharge. This fee will amount to either 1.5% monthly or the absolute maximum allowed by regional law, applied to the uncontested delayed balance. Furthermore, the defaulting individual or business assumes full responsibility for all verified legal expenses and collection fees acquired by the innocent party during the recovery process.

All pricing structures are denoted in United States Dollars (USD), calculated on a per-minute rounding basis, and may be modified with prior notification.

Both entities are expected to mutually establish and abide by specific credit ceilings for ongoing usage as detailed within Schedule 3.

• When solicited, any party must willingly supply credit reports, recent financial ledgers, or pertinent background documentation to verify financial stability.
• Upon a justifiable request, a party must furnish a valid financial safeguard—like an accredited bank guarantee—that is deemed appropriate by the requester ("Security"). Not supplying this Security within a seven-day window represents a fundamental violation of these terms.
• Such Security deposits must be fully secured before any active routing or service provision commences. Protective instruments unbacked by a recognized banking entity must be codified in an independent, mutually signed appendix.
• Disregarding these Security obligations grants the Creditor the absolute right to freeze services or dismantle the contract instantly upon written declaration.
• Any overdue invoices can be directly subtracted from the holding Security. If a Creditor depletes any portion of this deposit, the Debtor is bound to replenish the Security within seven days. Continued refusal to restock the missing collateral acts as grounds for rapid termination.
• Upon the natural or forced conclusion of this contract, the Creditor may harvest the Security to clear lingering debts. Any surplus collateral will be unconditionally reimbursed to the Debtor in its entirety, excluding interest, granted all accounts are cleanly settled.

Alongside the delivery of service invoices, the Provider is obliged to supply comprehensive Call Detail Records (CDRs) for the active billing cycle. These records must present:

• Target Destination Locale,
• Full Dialed Telephone Number,
• Exact Date of Transmission,
• Connection Start Stamp,
• Connection End Stamp,
• Aggregate Duration,
• Billed Rate,
• Final Calculated Cost,

It is important to note that CDR sheets are purely informational and do not represent the definitive commercial obligation. The primary invoice generated under these terms serves as the solitary, indisputable statement of record.

Both parties autonomously bear the burden of tracking, billing, and procuring funds from their unique end-user bases. Outstanding debts between the contract parties are absolute and in no way conditional upon successful downstream consumer collections.

All cataloged rates fundamentally exclude commercial tariffs, surcharges, VAT, and communication levies ("Taxes"), distinct from standard net corporate income tax. The buyer of the services assumes responsibility for these added assessments. Such Taxes will be itemized explicitly on recurring invoices unless the buyer holds verified exempt status. Should the buyer submit a legally binding exemption certificate, the Provider will adjust the billing to reflect said legal immunity. Furthermore, if international laws demand the withholding or deduction of specific taxes prior to cross-border transfer, the purchasing entity vows to inflate their base payment so that the Provider continually receives the undiminished core amount as originally agreed.